Poverty doesn't have to be permanent.

The Salvation Army helps those in need to overcome poverty through a variety of programs.

Social Service Assistance

Many families and individuals facing poverty often must make the painful choice between heating and eating - that is, they must decide whether they'll pay their bills or pay for food. Without sufficient funds, many are forced to go without a warm, nutritious meal in order to keep a roof over their head. This program assists individuals and families with food assistance, hot meals, clothing, and furniture vouchers (when applicable).

Our office hours are as follows:

• Monday to Friday 9:00 AM - 12:00 PM, 1:00 PM - 4:00 PM

Our food pantry hours are:

• Tuesdays 10am to 12pm, Wednesdays 2pm to 4pm, Fridays 2pm to 4pm

We no longer offer daily hot meals, instead we are providing meals to families through Neighborhood House.

Emergency Assistance

Our ability to assist with Emergency situations is addressed on a case-by-case basis, as funding allows. To find out more, please come to our office during our open hours.

Utility Assistance - please read the qualifications carefully before applying!

The Salvation Army Utility Assistance Program helps with Enbridge Gas (By appointment only), Rocky Mountain Power (By appointment only), and Salt Lake City Water Corporation (walk-ins only). These programs exist to assist the elderly, disabled, veterans, and low-income families either to catch up on past due bills or avoid disconnection. 

To qualify for this program, the household must be below 150% of the 2024 Federal Poverty Line for gross monthly income. Find here.
 

The following requirements are specific to each Utility Company:

To be eligible for Enbridge Gas assistance through us, clients have to:

1. Receive HEAT assistance for the current cycle (Oct 2024 - Oct 2025)
2. Household must have income at or below 150% of the Federal Poverty line
3. Have a past due amount on bill
4. One of the following is living in the household:
   1. Senior 60+
   2. Child under 5
   3. A person with a disability

To be eligible for Rocky Mountain Power assistance through us, clients have to:

1. Request assistance through their local HEAT program first for the current cycle (Oct 2024 - Oct 2025) and receive a notice of decision.
2. Household must have income at or below 150% of the Federal Poverty line
3. Have a past due amount on bill and be at risk for disconnection
4. One of the following is living in the household:
   1. Child under 17
   2. Senior 60+
   3. A person with a disability
   4. Veteran

To be eligible for Salt Lake City Water Corporation assistance through us, clients have to:

1. Household must have income at or below 150% of the Federal Poverty line
2. An active disconnection notice

Documentation Checklist:

• Completed Salvation Army Assistance Intake Form
• Valid photo IDs for all household members over the age of 18
• Birth certificates or Medicaid cards for all children under the age of 18 (We do not accept Social Security cards)
• Proof of income: Current year Social Security Award Letter, bank statements showing the most recent deposits, or paycheck stubs from the last 30 days
• Utility bill with the full account number
• HEAT Notice of Decision (if applying for Rocky Mountain Power or Enbridge Gas assistance)

We cannot proceed with your application until all necessary paperwork has been submitted.

monthly limits

The following requirements are specific to each Utility Company:

Enbridge Gas (formerly Dominion Energy) (updated Oct 2024)

• All applicants must apply to the HEAT program first. We must to show proof of your FY25 approval from HEAT. We will only be able to assist clients who are approved through HEAT and meet the criteria below:
  • The household must be below 150% of the federal poverty level for gross monthly income AND must include either
    • a household member who is disabled
    • a household member who is a veteran
    • a household member aged 60 or above
    • a household member age 5 or below.

Click here to find your local HEAT office.

Rocky Mountain Power (updated Oct 2024)

• All applicants must apply to the HEAT program first. We will ask you to show proof of your FY25 application to HEAT. We may still be able to serve clients declined by HEAT, depending on the circumstances if they meet the criteria below.  (If your account receives a shutoff notice while you are waiting for HEAT's decision, please contact us).
• The household must be below 150% of the federal poverty level for gross monthly income AND must include either
  • a household member who is disabled
  • a household member who is a veteran
  • a household member aged 60 or above
  • a household member age 17 or below.
• Note - We are no longer able to offer a credit to Rocky Mountain Power bills, we can only pay toward the amount owing 

Click here to find your local HEAT office.

Salt Lake City Water Corporation: Must have an active shut-off notice and be below 150% of the Poverty Guidelines

Priority will be given to those with:

• Someone in the household over the age of 60.
• Veterans and Active-Duty Military families.
• Someone in the household receiving SSI/SSDI.

You can fill out the application below at the Apply button to get started. If you have queries you can call 1-801-969-0526 leave a message stating your name, and a number where we will be able to reach you, which bill you are needing help with and how you qualify. 

Food pantry

Hours: Tuesday 10am-12pm, Wednesday 2pm-4pm, Friday 2pm-4pm

Please bring IDs for each member of the household. Each household can visit the pantry twice per calendar month.

Please bring your own reusable bags/cart to transport.

Hygiene items are available only when we have received hygiene donations.

Seasonal Assistance

During certain times of the year, there is assistance available to meet a specific seasonally-based need. Seasonal assistance can consist of help with school supplies for the beginning of the school year, winter coats giveaway, a community Thanksgiving and Christmas food boxes, and toys for children in need at Christmas. 

Please call our general number, 801-988-4204 to ask about these programs.

  To review the USDA/TEFAP Nondiscrimination Statement in English or Spanish please click here. 

APPLICATION FORM

• Schedule an appointment with us here.
• Download the application and fill it out.
• Make sure you have ALL the requested documentation by the time of your appointment. We will not process files or call in pledges until we receive all required documentation.
• Any questions, email us at assistutah@usw.salvationarmy.org or call 801-969-0526

FORMULARIO DE SOLICITUD

• Programe una cita con nosotros aquí.
• Descargue la solicitud y complétela.
• Asegúrese de tener TODA la documentación solicitada antes de su cita. No procesaremos su aplicación hasta que recibamos toda la documentación requerida.
• Si tiene alguna pregunta, envíenos un correo electrónico a assistutah@usw.salvationarmy.org o llame al 801-969-0526.